Privacy Policy

This Privacy Policy outlines the principles and practices that Grand Mondial Casino (“we”, “us”, or “our”) adheres to in order to protect the privacy of users of our website and online casino services. This policy applies to all visitors and registered users residing in New Zealand and explains how personal information is collected, used, disclosed, and safeguarded in accordance with applicable privacy laws and industry standards.

1. Information We Collect

Grand Mondial Casino collects a variety of personal information to provide our services, ensure compliance with legal obligations, and improve user experience. The types of information we may collect include:

• Identification data, such as full name, date of birth, and government-issued identification documents
• Contact information, including residential address, email address, and telephone number
• Account credentials, such as username and password
• Financial and transaction data, including payment card details, deposit and withdrawal history, and other relevant financial information
• Technical information, such as IP address, browser type, device information, and usage data collected through cookies and similar technologies
• Communication records, including customer support correspondence and live chat transcripts
• Verification data, such as documents for age and identity verification as required by applicable law

2. Purpose of Data Collection and Use

We collect and use personal information for the following purposes:

• To verify your identity and age in compliance with legal and regulatory requirements
• To process transactions, including deposits, withdrawals, and payment transfers
• To administer your account and provide access to our gaming services
• To enhance website performance, functionality, and user experience
• To detect, prevent, and investigate instances of fraud, money laundering, and other illegal or unauthorized activities
• To comply with obligations under applicable laws, regulations, and licensing conditions
• To communicate with you regarding account activities, service updates, and security notifications
• To conduct internal analysis and reporting for business development and improvement

3. Legal Basis for Processing Personal Data

We process your personal data based on the following legal grounds: fulfillment of contractual obligations, compliance with legal and regulatory requirements, protection of legitimate interests, and, where applicable, your explicit consent.

4. Disclosure of Personal Information

Your personal information may be disclosed to third parties under the following circumstances:

• To payment processors and financial institutions to facilitate transactions
• To identity verification and authentication service providers
• To regulatory authorities, law enforcement agencies, or other government bodies where required by law or for the purpose of preventing fraud and criminal activity
• To affiliated companies and service providers involved in the operation and management of our website and services, provided they are bound by confidentiality obligations
• In the event of a merger, acquisition, or sale of assets, user information may be transferred as part of the transaction, subject to continued protection under this policy

5. Data Security

Grand Mondial Casino implements appropriate technical and organizational measures to safeguard personal information against unauthorized access, loss, misuse, alteration, or disclosure. Security controls include data encryption, secure socket layer (SSL) technology, firewalls, access controls, and regular system monitoring. Employees and third-party partners with access to personal data are required to adhere to strict confidentiality and security standards.

6. International Data Transfers

Personal data collected from users in New Zealand may be transferred to, stored, and processed in countries outside of New Zealand, including within the European Economic Area or other jurisdictions where our affiliates, partners, or service providers are located. In such cases, we ensure that appropriate safeguards are in place to protect your personal information in accordance with applicable data protection laws.

7. Retention of Personal Data

Your personal information is retained only for as long as necessary to fulfill the purposes for which it was collected, to comply with legal and regulatory obligations, and to resolve disputes or enforce our agreements. When personal data is no longer required, it is securely deleted or anonymized in accordance with our data retention policies.

8. Your Rights

As a resident of New Zealand, you have the following rights regarding your personal information, subject to applicable legal restrictions:

• The right to access your personal data held by us
• The right to request correction or update of inaccurate or incomplete information
• The right to request the deletion or restriction of your personal data, where legally permitted
• The right to object to certain types of data processing
• The right to withdraw consent at any time, where processing is based on consent
• The right to data portability, where applicable

To exercise your rights or to obtain further information, you may contact our Data Protection Officer using the contact details provided below.

9. Cookies and Tracking Technologies

Grand Mondial Casino uses cookies and similar technologies to collect technical and usage data, enhance website functionality, and analyze site traffic. You may manage your cookie preferences through your browser settings. For more information on our use of cookies, please refer to our Cookie Policy.

10. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Any updates will be posted on this page, and where appropriate, you will be notified of significant changes. We recommend reviewing this policy periodically.

11. Contact Information

If you have any questions about this Privacy Policy, your personal data, or your rights, please contact our Data Protection Officer at [email protected] or by mail at Grand Mondial Casino, Data Protection Officer, P.O. Box 12345, Auckland, New Zealand.

This Privacy Policy was last updated on 1 June 2024.